Digital Marketing and Customer Care Executive

We are looking for a dynamic, creative and customer-focused Digital Marketing & Customer Care Executive to help us enhance our digital presence and deliver an exceptional experience to our clients.

About Us 

SoftNEP is a premier software development company based in Kathmandu, Nepal, that offers a range of services including website design, software development, mobile app creation, digital marketing and website hosting. We have a team of skilled professionals committed to delivering cutting-edge solutions tailored to the specific requirements of businesses. 

Key Responsibilities 

Digital Marketing

• Plan, execute and optimize digital marketing campaigns across Google, Facebook, Instagram and LinkedIn. 
• Manage website content, SEO tasks and blog/article updates. 
• Assist in email marketing, social media content creation and performance reporting. 
• Coordinate with the design and development teams to ensure brand consistency. 
• Track and analyze campaign performance and recommend improvements. 

Customer Care & Support 

• Communicate promptly and professionally with clients via phone, email and chat. 
• Assist clients with service inquiries, website update requests and general support. 
• Maintain follow-ups, ensure timely issue resolution and coordinate with internal teams. 
• Manage customer feedback and help improve overall satisfaction. 
• Support sales and business development teams when required. 

Requirements 

• Bachelor’s degree in Marketing, Business Management, IT or a relevant field. 
• Excellent understanding of digital marketing tools (e.g., Google Ads, Facebook Ads Manager, Search Console, Analytics). 
• Strong writing and communication skills in both English and Nepali. 
• Good customer service mindset with a positive, problem-solving attitude. 
• Ability to multitask and prioritize work efficiently. 
• Knowledge of SEO, content marketing or graphic tools (like Canva) is a plus.