This is a full-time on-site role for a Digital Marketing and Customer Care Executive. The Digital Marketing and Customer Care Executive will be responsible for the day-to-day management of multiple digital marketing channels, including social media management, website management, email marketing, and content creation. The role also involves providing customer support to our clients and ensuring customer satisfaction through excellent communication and sales skills.
SoftNEP is a premier software development company based in Kathmandu, Nepal, that offers a range of services including website design, software development, mobile app creation, digital marketing, and website hosting. We have a team of skilled professionals committed to delivering cutting-edge solutions tailored to the specific requirements of businesses.
- Customer support, customer satisfaction, and customer service skills.
- Strong communication and interpersonal skills.
- Sales skills and the ability to handle customer objections.
- Bachelor's degree in IT, Marketing, Communications, Business Administration, or other related fields.
- Experience in digital marketing, customer service, or customer care.
- Excellent organizational skills and attention to detail.
- Knowledge of web analytics and social media platforms.
- Experience with graphic design and video editing software is a plus.
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