Career

4 Apr

IT Support Interns

We are looking for tech savvy people interested to build their career in customer care and support.

This is a paid internship program and after three months the company will on-board you on a long term basis.

The role is key for learning the areas of software product knowledge, the technologies in the IT process and developing excellent customer care skills.


Responsibilities:

  • Aid in the service desk functions, answering the general support email & phone requests and creating support cases to provide solutions. 
  • Apply problem solving skills and knowledge of company software (RaraCMS) & services to perform client support. 
  • Gather client as well as product requirements. 
  • Maintain project logs. 
  • Prepare CMS manuals. 
  • Provide CMS training to customers. 
  • Maintain meeting minutes. 
  • System testing and prepare test reports.

 

Requirements:

  • Bachelor Degree, in progress; pursuing a degree in of Information Technology or Software Engineering. 
  • Great written and verbal communication skills. 
  • Ability to analyze issues and use judgment to make decisions. 
  • Strong customer service and interpersonal skills. 
  • Capacity to work well with groups and as an individual. 
  • Possess positive attitude with an ability to learn new technologies. 
  • Creative problem solving skills. 
  • Flexible along with the ability to operate within a fast-moving environment. 
  • Demonstrate practical experiences. 

Interested candidates can apply with cover letter and updated CV to [email protected] 

Apply for this Job

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