Telemarketing and Support Executive

Are you a dynamic and results-oriented individual with a passion for customer service and sales? SoftNEP, a leading IT company, is seeking a skilled Telemarketing and Support Executive to join our dynamic team. 

Responsibilities: 

• Conduct outbound calls to potential customers to promote our products & services. 
• Handle inbound inquiries and provide excellent customer support. 
• Achieve weekly and monthly sales targets. 
• Maintain a thorough understanding of our products & services to effectively communicate benefits to clients. 
• Keep accurate records of customer interactions, transactions, and feedback. 
• Stay updated on industry trends and competitors to enhance selling points. 

Requirements: 

• Proven experience in telemarketing and customer support roles. 
• Excellent communication and interpersonal skills. 
• Ability to build rapport with customers and handle objections effectively. 
• Goal-oriented with a focus on achieving and exceeding targets. 
• Familiarity with CRM software is a plus. 
• High school diploma; additional education or certification in sales is preferred. 

Application Process: 

Interested candidates are invited to submit their resume along with a cover letter outlining their relevant experience and explaining why they are the ideal fit for this role at SoftNEP. Please note that only shortlisted candidates will be contacted for interviews.